Clear answers, before you visit
Frequently asked questions
Location, booking, current prices, treatment choice, comfort and policies—all in one place.
Planning & pricing
What guests ask most.
Where is Universe The Spa located?+
Universe The Spa has one Lucknow location at C-92, near Ola Office, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010.
How do I reserve a treatment?+
Use the online booking form or call +91 91613 47023. An online request is confirmed only after the team contacts you.
Do you accept walk-ins?+
Walk-in availability can vary. Reserve in advance when you need a specific time, treatment duration or therapist.
How early should I arrive?+
Arrive about 10–15 minutes before the appointment for check-in and a short consultation.
What is the starting price?+
Focused 30-minute Foot Reflexology and Back & Shoulder / Head & Shoulder treatments start at ₹1,000.
What does Traditional Thai Massage cost?+
Traditional Thai Massage is ₹1,800 for 60 minutes, ₹2,500 for 90 minutes and ₹3,000 for 120 minutes.
What does Essential Oil Therapy cost?+
Essential Oil Therapy is ₹2,300 for 60 minutes, ₹3,000 for 90 minutes and ₹3,500 for 120 minutes.
What does Swedish Massage cost?+
Swedish Massage is ₹2,500 for 60 minutes, ₹3,200 for 90 minutes and ₹4,000 for 120 minutes.
What does Deep Tissue Therapy cost?+
Deep Tissue Therapy is ₹2,800 for 60 minutes, ₹3,500 for 90 minutes and ₹4,200 for 120 minutes.
Which treatment should I choose?+
Choose by preferred technique and pressure: Thai is dry and stretching-led; Swedish uses flowing strokes; Essential Oil Therapy is gentler and aroma-led; Deep Tissue is firmer and focused. Call if you would like help comparing them.
What should I tell the therapist?+
Share pressure preference, areas to avoid, injuries, pregnancy, allergies, medication and relevant health conditions before treatment.
Do I have to tolerate painful pressure?+
No. Pressure should remain within your comfort. Tell the therapist immediately when it needs to change.
Is massage a medical treatment?+
No. Spa treatments support general relaxation and wellbeing; they do not diagnose or treat medical conditions.
Can I book when pregnant or managing a health condition?+
Ask your doctor whether massage is suitable and tell the spa team before booking. A treatment may need to be modified or postponed.
What is the cancellation policy?+
Read the current cancellation and rescheduling terms on the Cancellation & Refunds page before booking.
Is Universe The Spa inside a hotel?+
No. It is an independent spa at C-92, near Ola Office, Vibhuti Khand, Gomti Nagar, Lucknow and is not affiliated with nearby hotels or venues.
How do I get accurate directions?+
Open the Google Maps link from the contact or location page. Route times vary with traffic and your exact starting point.