This Privacy Policy explains how Universe The Spa, located at C-92, near Ola Office, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010 (“we”, “us” or “our”), handles personal information received through this website, telephone, WhatsApp and in-person enquiries.
1. Information we collect
We may collect your name, phone number, optional email address, treatment choice, preferred date and time, coupon code, booking messages, and any information you voluntarily share about allergies, injuries, pregnancy, health conditions or treatment preferences. Basic technical information may also be generated when you use the website, such as device, browser and server-log data.
2. Why we use it
We use information to respond to enquiries, recommend and schedule treatments, confirm availability, provide customer support, manage changes or cancellations, maintain service and security records, and comply with applicable law. We limit collection to information reasonably needed for these purposes.
3. Booking and consent
The booking form prepares a WhatsApp message only after you actively submit it. By submitting, you ask us to use the supplied information to handle your booking. You may withdraw consent for future processing by contacting us, subject to information we must retain for legal or legitimate operational reasons.
4. WhatsApp, maps and external services
WhatsApp, Google Maps, hosted fonts and other linked services operate under their own privacy terms. When you open or use them, information may be processed by those providers. We do not control their independent practices.
5. Sharing
We do not sell personal information. We may share limited information with staff or service providers who need it to manage your appointment, operate the website, communicate with you, prevent misuse, or meet legal obligations. We may disclose information where required by law or necessary to protect guests, staff or the business.
6. Retention and security
We retain information only for as long as reasonably necessary for the purpose collected, dispute resolution, accounting, safety and legal requirements. We use reasonable administrative and technical safeguards, but no online transmission or storage method can be guaranteed completely secure.
7. Your choices and rights
You may ask what personal information we hold about you, request correction or erasure where applicable, withdraw consent, or raise a grievance. To make a request, call or message +91 91613 47023. We may need to verify your identity before acting on a request.
8. Children
Our online booking form is intended for adults. A parent or lawful guardian should contact us before arranging any service for a minor.
9. Updates and contact
We may update this notice to reflect changes in our services, technology or law. The current version and update date will appear here. Privacy questions and grievances may be directed to Universe The Spa at the address above or by phone at +91 91613 47023.